Shipping Policy

At Rasam Tea, we are committed to delivering your favorite tea products safely and on time. This Shipping Policy outlines our shipping procedures, delivery timelines, and related information.

1. Order Processing

• Orders are processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• You will receive an order confirmation once your order is successfully placed.

2. Shipping Coverage

We currently deliver across most locations in India through trusted courier and logistics partners.

• Delivery availability may vary depending on the serviceable PIN code.
• Remote locations may require additional delivery time.

3. Delivery Timeline

• Metro Cities: 3–5 Business Days
• Tier 2 & Tier 3 Cities: 4–7 Business Days
• Remote Areas: 5–10 Business Days

Delivery timelines are estimates and may vary due to weather conditions, courier delays, festivals, strikes, or other unforeseen circumstances.

4. Shipping Charges

• Shipping charges are displayed during checkout before payment.
• Special promotional offers may include free shipping on eligible orders.
• Shipping fees are non-refundable once the order has been dispatched.

5. Order Tracking

Once your order is shipped, tracking details will be shared through SMS, WhatsApp, or other available communication channels whenever applicable.

6. Delivery Attempts

• Please ensure someone is available to receive the package.
• Multiple failed delivery attempts may result in the order being returned to us.
• Additional shipping charges may apply for re-dispatch requests.

7. Damaged Packages

If you receive a package that appears damaged, opened, or tampered with, please refuse delivery if possible and contact us immediately.

8. Incorrect Address

Customers are responsible for providing accurate shipping information. Rasam Tea will not be responsible for delays or non-delivery caused by incorrect address details.

9. Force Majeure

Rasam Tea shall not be held liable for shipping delays caused by events beyond our reasonable control, including natural disasters, pandemics, transportation disruptions, government restrictions, or courier service interruptions.

10. Contact Information